🔁 Return & Refund Policy

At X Shilajit, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer a simple and straightforward return policy to make things right.

Return Window

You have 40 days from the date you receive your item to request a return.

Condition of Returned Items

Returned items must be:

  • In their original, unopened packaging

  • Have all tags attached

  • In the same condition in which you received them

This is necessary for hygiene and safety reasons and allows us to restock the item for future customers.

How to Initiate a Return

To start a return, contact our friendly customer service team at:
📧 support@xshilajit.com

We’ll provide step-by-step instructions on how and where to send your return.
Important: Please do not send any items back without contacting us first, as we won’t be able to accept unauthorized returns.

Return Shipping

Once your return is approved, we will send you a prepaid return shipping label (for orders within the U.S.) to simplify the process.

Refunds

Once we receive and inspect your returned item, we’ll notify you regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within 10 business days to your original payment method.

  • Please allow additional time for your bank or credit card provider to post the refund to your account.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at support@xshilajit.com.

Exceptions and Non-Returnable Items

We are unable to accept returns for:

  • Sale items

  • Gift cards

Exchange Policy

Need a different item? For the fastest service, we recommend:

  1. Returning the unwanted item

  2. Placing a new order for the desired product

EU Customers – 14-Day Cooling-Off Period

If you’re located in the European Union, you are entitled to a 14-day cooling-off period where you can cancel or return your order without needing to provide a reason.

  • The same conditions for returns apply.

  • You still need to contact us first before returning your item.

Return & Refund – FAQs

1. What is your return window?
You have 40 days from the date you receive your order to request a return.

2. In what condition must the item be returned?
It must be in original, unopened packaging, with tags attached, and in the same condition as received.

3. How do I initiate a return?
Email us at support@xshilajit.com, and we’ll guide you through the process. Please don’t return anything without contacting us first.

4. Who pays for return shipping?
We provide a free return shipping label for all approved returns within the U.S.

5. How long does it take to get a refund?
Refunds are processed within 10 business days of receiving your return. Bank processing may take a bit longer.

6. What if I haven’t received my refund after 15 days?
Contact us at support@xshilajit.com, and we’ll help resolve the issue.

7. Are there items that cannot be returned?
Yes, we do not accept returns on sale items or gift cards.

8. Can I exchange an item?
Yes. For the fastest service, return the item and place a new order for the product you want.

9. What’s the cooling-off period for EU customers?
EU customers have 14 days to cancel or return an order without explanation, under the same return conditions.

10. Who can I contact if I have more questions?
You can always reach out to us — we’re happy to help!

Customer Service

📧 Email: support@xshilajit.com
📞 Phone: +1 (808) 960-3300
🏠 Address: 6441 Palomas Ave NE, Albuquerque, NM 87109, United States